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CSM2, a specialist equipment manufacturer supplying maritime atmosphere control systems and support services has an exciting opportunity to join the In Service Support team.
The Senior Project Manager role manages projects of various size and scales of activity, teams, and functions within CMS2 to deliver exceptional support services. They also accountable for all In Service Support project deliveries
This role is to lead, coach and develop the ISS Project Managers and ISS Engineers, with Support to the ISS Technical Manager, to deliver an exemplar support service across all customers by delivering to time, cost and quality support and services.
Key responsibilities and tasks
Lead and coach a small team of ISS Project managers and ISS Engineers for the provision of support and contractual elements for the ISS business with revenue responsibility, accountable to the ISS Director.
Accountable for all in service project activities, and related customer support reporting status of projects, orders and customer sat as required.
Write and review all project proposals within ISS, ensuring scope, financial, commercial Assumption, Exclusions and Dependencies are in line with CMS2 company standards.
Provide the line management of the ISS Project Managers & ISS Engineers within the ISS team.
Support the ISS Technical Manager in Engineering requirements / tasks as needed.
Manage matrix delivery resource Engineering, Production, Supply Chain requirements
Manage the UK MOD Support contract (approx. 50% FTE)
Front to customers on project delivery schedules as required, supporting the ISS PMs.
Working with the ISS Director and ISS Technical Manager support the development and implementation of effective in-service support strategies and plans in-line with the overall business strategy and contracts.
Lead effective customer meetings identifying issue resolutions and improvements
Manage customer escalations for issues and concerns and strive to continually improve
Provide feedback to new design contracts with respect to Serviceability
Ensure that robust contractual and project baselines, and effective control management is adopted to manage change effectively and deliver an appropriate level of business management reporting.
Drive the ISS PM /PE to be proactive and work closely with Operations and production teams to ensure planning and delivery to customer requirements
Promote best practice, support and develop team to maximize efficiency and effective delivery.
Develop and manage Key Performance Indicators (KPIs), contract metrics, risk and opportunities, optimization and budget control.
Customer management and reporting of availability and maintenance contracts
Manage customer change requests arising from in-service requests through customer and internal change management process
Identify risks to the contracts and work on the appropriate strategies for risk management.
Monitor customer feedback and equipment performance to identify improvements
Work with a broad stakeholder group across global prime contractors and users in the Defence Industry in order to provide effective stakeholder management.
General activities
Carry out any other ad-hoc duties as required to support the needs of the business.
Carry out internal Business critical activities (i.e. Ops II Management / MRP /CRM)
Provide a professional backup service for colleagues during peak times or during absence.
Maintain continuous professional development to ensure knowledge is up to date.
Act as an ambassador for the company in all interactions with customers and the public.
Essential
Excellent communication skills and ability to negotiate and influence others, including building and maintaining effective relationships with multiple stakeholders both internal and external.
Demonstrable professional knowledge of working in a complex regulated engineering environment.
Educated to Degree Level, ideally in Engineering / Manufacturing
Proven track record of managing contracts/projects to Time Cost Quality
Strong presentation skills, confident speaker and professionally presented.
Attention to detail, forward planning and budgeting / financial knowledge.
Working knowledge of risk and opportunity management and lessons learned processes.
Commercial and business management awareness.
Desirable
Experience of working within the Defence Industry.
Experience of managing a small team
Marine / Shipbuilding / Ship Repair / OEM background highly advantageous.
Understanding of Matrix Management.
Previous experience of an ERP/MRP system.
Knowledge of ISO9001 or a similar QMS.
Knowledge of UK Health & safety legislation (IOSH).
Experience within a lean manufacturing environment.
Role travel requirements
The duties of this appointment relate to the UK but you may be required to travel when required by the Company. It is not envisaged that you shall be required to work outside the UK for more than one month.
Other requirements
Candidates must have an existing right to live and work in the UK
Candidates must have passed UK security clearance to Security Check level or be able to obtain this level. This normally requires 5 years residence in the UK.
