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Salesforce Field Service Lightning Senior Project Manager / Delivery Manager
Location: London and Portsmouth
Permanent: 90k-100k + car allowance + bonus
We are seeking an experienced Salesforce Field Service Lightning (FSL) Senior Project Manager / Delivery Manager to lead and oversee a major, company-wide FSL implementation programme for a multi-site workforce of approximately 2,500 employees.
The successful candidate will have delivered at least two full lifecycle Salesforce Field Service Lightning implementations and have a proven track record of working with large, outsourced service providers and systems integrators.
Key Responsibilities:
- Lead end-to-end Salesforce Field Service Lightning implementation projects from initiation to go-live and adoption.
- Manage project scope, timelines, budgets, risks, and resources effectively.
- Work closely with stakeholders, technical teams, and business users to ensure seamless deployment and integration with existing systems.
- Ensure delivery adheres to Salesforce best practices, governance, and compliance standards.
- Provide leadership and direction across all relevant Salesforce Service Cloud and FSL capabilities, including mobile workforce optimisation, scheduling, and asset management.
Required Qualifications:
- Proven experience delivering large-scale Salesforce Field Service Lightning projects.
- Strong understanding of Service Cloud, mobile solutions, and workforce scheduling/dispatch processes.
- Demonstrated ability to work effectively with third-party vendors, SIs, and internal teams.
- Exceptional stakeholder management, problem-solving, and leadership skills.
- Willingness to work on-site in London 1 day per week and Portsmouth 1 day per week (one location can be expensed).
Start Date: September (aligned with the start of the implementation phase).
If you are an experienced Salesforce FSL delivery leader ready to drive a high-impact transformation, please email your latest CV today.
