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We are seeking a proactive and highly organised Responsive Service and Repair Planner to join on of our Market Leading contractors wokring in Hertfordshire.
You will play a critical role in ensuring our maintenance and repair teams are deployed efficiently, delivering a seamless service to our residents and clients.
Salary £30,000 to £32,000 depending on experience
Monday to Friday 8am-5pm working in the office
Key Responsibilities:
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Coordinate and schedule responsive repair and maintenance jobs for field-based engineers.
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Prioritise emergency repairs and ensure SLAs are met.
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Liaise with tenants, engineers, and contractors to manage appointments and access.
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Monitor progress of repairs using internal systems, updating records in real-time.
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Ensure daily work schedules are optimised for maximum productivity.
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Handle incoming repair requests via phone and email with professionalism and empathy.
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Provide updates to customers and internal teams regarding job statuses and resolutions.
What You Need:
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Experience in a planning/scheduling or customer service role, ideally within social housing or maintenance.
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Strong IT skills – able to quickly learn and use job management and scheduling systems.
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Excellent communication and problem-solving skills.
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Calm under pressure with a methodical approach to workload management.
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A team player with a can-do attitude and strong attention to detail.
What They Offer:
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Be part of a supportive and collaborative team.
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Make a real difference to the quality of services delivered residents.
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Opportunities for training and career development.
