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Customer Care Operative
Location: Hertfordshire
Salary: £35,000 – £45,000 PA, dependent on experience and competencies
Type: Permanent
PW Construction are seeking a skilled and customer-focused Customer Care Operative to deliver high-quality repairs and aftercare services across newly built residential properties.
Key Responsibilities
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Carry out a broad range of defects, remedial and warranty works within new-build homes.
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Undertake multi-trade tasks such as carpentry, joinery, basic plumbing, patch plastering, tiling, decorating, mastic work, and minor electrical repairs (within competency).
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Handle issues efficiently and complete works to a high standard, ensuring compliance with internal quality expectations.
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Liaise with customers professionally, updating them on work progress and ensuring minimal disruption within their home.
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Work closely with the Customer Care team to schedule appointments, report completed works, and escalate any issues requiring specialist attention.
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Maintain accurate records of materials used, completed tasks, and time spent on jobs.
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Ensure all work is carried out safely, adhering to health and safety guidelines, risk assessments, and method statements.
Skills & Experience
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Proven experience in a maintenance, multi-trade, aftercare role within residential construction or property services.
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Strong proficiency in several core trades (e.g., carpentry, plumbing, plastering, tiling, decorating).
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Ability to deliver high-quality workmanship with a keen eye for detail.
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Excellent communication and customer service skills, especially when working in occupied homes.
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Ability to work independently, problem-solve on site, and manage workloads effectively.
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Competent understanding of health and safety requirements.
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Full UK driving licence is essential.
Benefits
Competitive salary
Company vehicle and fuel card
Tools, uniform, and PPE provided
Employee Benefits Platform – giving you access to high-street discounts, wellbeing support, and more
Life Cover & Contributory Pension
This role is being handled by Haroun, PW Construction Recruitment.
Please apply with your CV or alternatively call (phone number removed) for more information.
