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**Hybrid working is available**
Wirral Council is seeking an exceptional and forward-thinking leader to take on the role of Head of Revenues & Benefits. This is a fantastic opportunity to shape the future of our high-performing services, driving digital innovation and delivering customer-focused solutions that make a real difference to residents, businesses, and stakeholders across the borough.
The Role
As Head of Revenues & Benefits, you will:
- Lead and inspire our Revenues & Benefits teams, setting clear strategy, policy, and service direction.
- Build strong relationships with elected members, partners, and stakeholders to align priorities and deliver shared outcomes.
- Champion a digital-first approach, embedding automation and AI to streamline processes and improve the customer experience.
- Play a key role in implementing a new Enterprise Resource Planning (ERP) system, ensuring it delivers efficiency and meets service needs.
- Manage large-scale budgets, providing accurate forecasts and delivering savings targets.
- Maximise government subsidies and grants while minimising financial risk.
- Drive service transformation, continuous improvement, and innovation in line with the Wirral Plan.
- Provide trusted advice and support to Councillors on Revenues & Benefits matters.
- Foster a culture of high performance, accountability, and customer focus.
About You
We’re looking for an innovative, strategic leader who can challenge the norm and inspire others. You will bring:
- A degree-level qualification (or equivalent experience).
- Significant leadership experience in driving strategy, projects, and policy development.
- Strong stakeholder and relationship management skills with political awareness.
- Excellent communication, influencing, and negotiation skills.
- A proven track record of delivering transformation, innovation, and value for money.
- The ability to make evidence-based decisions in complex or uncertain environments.
- Integrity, collaboration, and a focus on meaningful outcomes for communities.
