Service Booking Agent

Irlam Associates

Posted 7 days ago, valid for 11 days

Preston, Lancashire PR2 1JA

Full Time

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Sonic Summary

The role of Service Bookings Agent is available with a leading automotive team in Preston.
Candidates should have a confident telephone manner and experience in a telephone-based environment, preferably in automotive or sales.
The position involves booking service appointments, managing schedules, and upselling additional products like tyres and warranties.
The salary for this role is competitive, though the exact figure is not specified in the job listing.
Applicants with a proactive attitude and strong organizational skills are encouraged to apply.

We’re looking for a confident and customer-focused Service Bookings Agent to join a leading automotive team based in Preston. If you thrive on the phone, enjoy delivering great service, and have a natural ability to spot upselling opportunities — this could be the perfect fit for you.About the Role:As a Service Bookings Agent, you’ll be the first point of contact for customers calling to arrange a service. Your role will be to book appointments, manage service schedules, and advise customers on additional products such as tyres, extended warranties, service plans, and payment options.What You’ll Be Doing:

Answering inbound calls and booking vehicle service appointments
Making outbound calls to customers who are due a service on their vehicle
Liaising with service advisors and workshop staff to manage booking schedules
Recommending and upselling relevant products and services (e.g. tyres, warranty extensions, service plans)
Handling customer queries with professionalism
Updating customer records and systems accurately
Following up on previous calls and customer reminders where appropriate

What You’ll Need:

Confident telephone manner and excellent communication skills
Experience in a telephone based environment (Automotive or Sales a bonus)
A proactive attitude
Strong organisational skills and attention to detail
Friendly, helpful, and professional.

If you enjoy talking to people, are confident on the phone, and love the idea of helping customers keep their vehicles in top shape — apply today to join a team where quality and service come first.

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