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The Customer Service Scheduler role in the energy & natural resources industry requires exceptional organisational skills to coordinate and manage service schedules effectively. This temporary position in Preston is perfect for someone who thrives in a fast-paced, customer-focused environment.
Client Details
This organisation operates within the energy & natural resources industry and is recognised as a medium-sized company with a strong presence in its sector. The company is committed to delivering quality customer service and operational excellence.
Description
- Manage and coordinate service schedules efficiently to meet customer requirements.
- Communicate with customers to confirm service appointments and address any scheduling queries.
- Collaborate with internal teams to ensure smooth scheduling and resource allocation.
- Track and update scheduling information in the system accurately and in a timely manner.
- Resolve scheduling conflicts and escalate issues when necessary.
- Provide outstanding customer service while handling enquiries professionally.
- Maintain clear and effective communication with field teams to ensure service delivery.
- Contribute to process improvements and suggest ways to enhance scheduling efficiency.
Profile
A successful Customer Service Scheduler should have:
- Previous experience in a scheduling, coordination, or customer service role.
- Strong organisational and time management skills.
- Excellent communication abilities, both written and verbal.
- Proficiency in using scheduling software or similar tools.
- Problem-solving skills with a proactive approach to challenges.
- A positive attitude and a commitment to delivering exceptional customer service.
- Can commit to an initial temporary based opportunity.
Job Offer
- Temp to perm opportunity.
- Competitive hourly rate & weekly pay.
- Free on-site parking.
