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Customer service representative
Customer Services Officer

Customer Services Officer

Service Care Solutions - Housing

Posted 9 days ago, valid for 5 days

Preston, Lancashire PR4 0AS, England

Full Time

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Sonic Summary

The position is for a Customer Services Officer located in Bournemouth (BH2) with a pay rate of £15.66 per hour on an umbrella contract.
The contract length is 6 months, and the working hours are Monday to Friday from 8:30 AM to 5:00 PM.
The role requires strong communication skills and previous experience in an inbound contact centre environment.
Candidates must be able to manage challenging customer behaviours with professionalism and empathy.
This position is hybrid, requiring local candidates who can work both in the office and remotely.

Job Title: Customer Services OfficerLocation: Bournemouth (BH2)Rate: £15.66 per hour (Umbrella)Contract Length: 6 monthsWorking Hours: Monday to Friday, 8:30 AM – 5:00 PMWorking Pattern: Hybrid (Office and Remote Working)About the Role:We are seeking a confident and professional Customer Services Officer to join our busy contact centre team in Bournemouth. This is an excellent opportunity for someone with strong communication skills and a background in customer-facing roles to make a real impact in a public service environment.Key Responsibilities:

Handling inbound calls in a fast-paced contact centre
Providing accurate information and support to customers across a range of services
Managing challenging customer behaviours with empathy and professionalism
Maintaining clear records and following procedures accurately

What We’re Looking For:

A professional telephone manner and strong communication skills
Previous experience in an inbound contact centre environment
Ability to remain calm under pressure and handle sensitive or complex situations
A proactive and adaptable approach to problem solving
Must be locally based, as the role includes both office attendance and remote working for business continuity

If you're a customer service professional who thrives in a dynamic, hybrid working environment and can confidently support a wide range of enquiries, we’d love to hear from you.

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