Time and Attendance Advisor; Preston; 6-month Contract; 14.23 ph. paye; 37 hrs per week Inside IR35 We have a requirement for a Time and Attendance advisor working with a defence client based in Preston The Time and Attendance team provides a service to 30,000 UK based employees by processing and maintaining accurate Time and Attendance records. The role will operate in a busy customer facing environment, dealing with queries of varying complexity from employees and stakeholders in the business. The main objective of this role is to support with queries from employees within agreed service levels and provide high levels of customer service through resolving transactional queries, processing requests and maintaining accurate data and systems. The role also contains an administrative duties and may undertake a range of regular scheduled tasks and ensuring these are completed. For example: processing pay extracts for overtime, conducting system checks and processing new starters. As a Time and Attendance advisor, you will be responsible for navigating a number of business systems to support with queries and business processes. This role requires a customer focused approached to service delivery and operations and encompasses performance improvement, process improvements Core Duties Navigating multiple systems and using process knowledge to respond to employees’ queries Ensuring a high level of quality & customer service, in line with the Service Level Agreement Responsible for supporting Time & Attendance tasks such as extracting and checking pay data, running reports, and data cleansing activities Contribute to continuous improvement of existing procedures and processes to improve efficiency and effectiveness of the daily operation Assisting in the review, development and implementation of changes to working procedures and documentation Provide additional support to projects impacting Time & Attendance processes and team when required Knowledge Time and Attendance process and system administration experience would be desirable Understanding of governance principles An appreciation of business policies and processes Skills Intermediate Excel Skills Excellent customer service skills Ability to learn and navigate business systems & applications Qualifications GCSEs or equivalent in Maths and English (Grades A-C) Excellent oral and written communication skills Morson is acting as an employment business in relation to this vacancy Administration; filing; e-filing; GDPR; secretarial; data entry; data input; Excel; Word; Outlook; Access; MS Office; booking system; business support; database management; diary management; minute taking; document control
Back to searchTime and Attendance Advisor
Morson Talent
Posted 15 days ago, valid for 20 days
Preston, Lancashire PR4 0AS, England
£24,000 - £28,800 per annum
Full Time
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Sonic Summary
- The Time and Attendance Advisor position is a 6-month contract role based in Preston, offering a pay rate of £14.23 per hour (paye) for 37 hours a week, inside IR35.
- The role involves processing and maintaining accurate Time and Attendance records for 30,000 UK-based employees and requires experience in Time and Attendance processes and system administration.
- Candidates should possess excellent customer service skills, intermediate Excel proficiency, and have GCSEs or equivalent in Maths and English (Grades A-C).
- The advisor will handle employee queries, ensure service level agreements are met, and contribute to process improvements within the team.
- This position is customer-focused and involves administrative duties, including data management and supporting various projects related to Time and Attendance.
