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We are seeking a Helpdesk Administrator to provide excellent customer service and support within the Energy & Natural Resources industry. This temporary role requires strong organisational skills and the ability to manage administrative tasks effectively in a fast-paced environment.
Client Details
This opportunity is with a medium-sized organisation operating within the Energy & Natural Resources sector. The company focuses on delivering efficient and reliable services to its clients while maintaining a professional and supportive work environment.
Description
- Respond to customer queries and requests through phone and email in a timely manner.
- Maintain accurate records of customer interactions and update the internal system accordingly.
- Assist in scheduling and planning service appointments.
- Monitor and prioritise the helpdesk queue to ensure smooth operations.
- Generate reports and provide updates to the management team as required.
Profile
A successful Helpdesk Administrator should have:
- Previous experience in customer service or helpdesk roles.
- Strong communication and interpersonal skills.
- Proficiency in using computer systems and software for reporting.
- Ability to multitask and prioritise work efficiently.
- A keen eye for detail and accuracy in completing tasks.
- Problem-solving skills and a proactive approach to challenges.
Please note we are not able to accept applications of candidates who have notice to serve.
Job Offer
- Temp to perm opportunity.
- Competitive hourly rate & weekly pay.
- Free on-site parking.
