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Job Title: Customer Service Manager
Location: Princes Risborough
Contract Details: Permanent, Full Time
Hours: Monday - Friday, 8am - 5:30pm (40 hours a week)
Salary: Competitive salary
Benefits & Perks:
- 27 days holiday + bank holidays
- Pension scheme
- BUPA Private Medical for Employee and Family, after probation
- Life Assurance Cover for 3 x salary
- Free Car Parking
- Staff discount on products
Responsibilities:
As the Customer Service Manager, you will:
- Lead and inspire a dedicated team to deliver exceptional service.
- Set performance standards and leverage data to drive improvements.
- Oversee customer enquiries, orders, and after-sales support for timely resolution.
- Collaborate with logistics, sales, and production for seamless customer journeys.
- Analyse customer feedback and operational data to identify improvements.
- Develop team reports and present insights to senior leadership.
- Partner with various departments to elevate customer communication and strategies.
Essential skills:
- Proven experience in a Customer Service Manager or Team Leader role, ideally in premium retail or e-commerce.
- Strong analytical skills with a talent for interpreting data and spotting trends.
- Exceptional communication and interpersonal skills.
- Understanding of CRM systems
- Proficiency in Excel/Google Sheets for reporting and analysis.
How to apply:
Are you ready to lead a vibrant customer service team and make a significant impact? If you have a passion for excellence and a commitment to customer satisfaction, please apply via this job site or reach out to Adecco Aylesbury on (phone number removed)!
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
