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The role of Technical Product Support Specialist involves providing excellent technical assistance and resolving product-related queries for customers in the retail industry. Based in Leeds, this position offers the opportunity to enhance customer satisfaction through effective problem-solving and technical knowledge.
Client Details
This Global company operates within the retail industry, focusing on delivering high-quality products and exceptional customer service. They are committed to innovation and supporting their customers with reliable solutions.
Description
- Provide technical support to customers via phone & Email, ensuring timely and effective resolution of issues.
- Assist with troubleshooting product-related challenges and recommend appropriate solutions.
- Collaborate with internal teams to escalate and resolve complex technical queries.
- Maintain accurate records of customer interactions and technical issues.
- Support the Regional Sales team with technical information for their customers
- Stay updated on product developments and industry trends to offer informed support.
- Contribute to improving customer service processes and technical documentation.
Profile
A successful Technical Product Support Specialist should have:
- Minimum of 2 years experience in a product support role.
- Proficient technical knowledge or tech savvy with an interest in new technology
- Strong problem solving skills with the ability to diagnose, troubleshoot and identify solutions to resolve issues.
- Ability to multitask.
- Experience within Engineering or technical motor products highly advantageous.
Job Offer
- Personal Development fund
- Hybrid working model offering flexibility and work-life balance.
- Access to private healthcare and Medicash benefits.
- Cycle-to-work scheme
- Charity days
- Bonus
- 25 days annual leave
Please note that this isn't an IT role and requires experience with Technical Electrical products.
