Loyalty & Retensions Advisor

Location: Horsham, West Sussex

Salary: Up to £26,000 basic (DOE) | Up to £45,000 OTE

Hours: Mon–Fri 8:30am–5:30pm | Sat 9:00am–1:00pm (rota basis)

At Home Telecom, we don’t just provide broadband—we deliver peace of mind, flexibility, and exceptional service to over 150,000 homes across the UK. As part of Telecom Acquisitions, we partner with 4,000+ letting and estate agents and proudly represent standout brands like Fleur Telecom, Eclipse Broadband, Weekly Broadband, and more.

With a Trustpilot rating of 4.5/5, we’re not just good—we’re trusted. And now, we’re looking for a persuasive, energetic, and customerfocused individual to help us keep our customers happy and loyal.

• Unapped commission—earn what you’re worth
• 50% off broadband & utilities (free after 2 years!)
• 33 days holiday including bank holidays
• Extra 5 days leave for long service
• £250 Bright Ideas bonus + £1000 ReferaFriend reward
• Kudos Recognition Scheme—win prizes, even trips abroad!
• Buy & Sell holiday scheme
• Friday Drinks Fridge + weekly fun incentives

• Be the voice of Home Telecom—handling inbound & outbound calls with customers considering leaving
• Use your charm, empathy, and product knowledge to retain customers and offer tailored solutions
• Upsell addons like Energy, SIMs, and Sky TV to enhance their experience
• Deliver toptier service and become a trusted expert in the customer journey

• A confident, clear, and engaging phone manner
• A driven, professional attitude with a hunger to succeed
• Strong sales instincts and persuasive flair
• Resilience and problemsolving skills
• Targetfocused mindset with a teamplayer spirit

If you thrive in a fastpaced, customerfirst environment and love the idea of turning challenges into opportunities, we want to hear from you. Join us in Horsham and be part of a team that’s redefining customer loyalty in telecoms.

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