Sales Support Administrator

Our client is an award-winning organisation who offer fantastic training and career development. This organisation has grown massively in recent years and continues to do so.

The key responsibility of the Sales Support Administrator is to process orders and maintain strong communication with customers to ensure they are updated throughout the order timeline up until delivery. The motivation within this role is to provide the best customer experience.

Job Description

• Checking that all orders are correct & ready to ship on the system, prepare/check any additional documents before shipping.
• Liaising with Purchasing to order stock and manage expectations with regards to lead times for outstanding stock.
• Maintaining stock ETAs to ensure customer delivery date expectations are met
• Checking through invoices received
• Working out shipping costs with logistics team.
• Building relationships with specific customers and keeping in regular contact to keep them updated with their orders.
• Conduct weekly meetings with UK Sales representatives to update them on their customers’ orders.
• Sending pre-payment links to customers who aren’t set up with a credit account.
• Processing direct shipment orders.
• Assisting with travel arrangements for meetings/events.
• Communicating with accounts to override orders, credit account approval & leasing deal approvals.
• Ensuring customer accounts are being dealt with efficiently & proactively.

Skills and Tasks:

· The right candidate for this role is somebody who enjoys administrative tasks, problem solving and has strong communication skills.

• Attention to detail and being organised are critical skills needed to excel in this role.
• Prior experience using Sage X3 preferred, however not compulsory.
• There is a lot of room to grow in this department so individuals who want to progress by focusing on their development and ensuring their strengths

Due to a very high number of applications we are unable to come back to every candidate with feedback. If you do not hear from us within 48 hours please assume that you have been unsuccessful on this occasion. Your CV will be registered with us and we will keep you updated with any other positions that may be of interest. However please keep checking our website as new roles will be updated daily, Nouvo Recruitment London wishes you the best of luck in your job search.

Nouvo Recruitment London Ltd operate as an independent recruitment agency with over 20 years of experience supporting clients and candidates nationally across the UK