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Customer Service Advisor

Trapeze Recruitment Services Ltd
Posted 6 days ago, valid for 19 days
Location

Ramsgate, Kent CT12 5AG, England

Salary

£26,666 per year

Contract type

Full Time

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Sonic Summary

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  • The job requires a professional telephone manner, attention to detail, and good administration skills, with full training provided.
  • Candidates should be available to work Monday to Friday from 08:30 to 17:30, and every other Saturday from 09:00 to 13:00.
  • The company is located in the town center, offering excellent public transport options for those who do not drive.
  • Key responsibilities include handling customer inquiries, managing bookings, and performing general office administration tasks.
  • Candidates should possess excellent communication skills, IT literacy, and flexibility, with a salary of £25,000 per year and no specific experience required.

Full training will be given but the essential requirements are a professional telephone manner, attention to detail and good administration skills as there will be lots of data entry required.

The hours of work are Monday to Friday 08:30 to 17:30 and every other Saturday 09:00 to 13:00.

The company is based in the centre of town, providing excellent public transport routes for candidates that potentially do not drive.

Key Duties and Responsibilities

  • Support general customer enquiries over the phone and via email
  • Arrange and confirm bookings with customers
  • Co-ordinate bookings in booking system
  • Process hire extensions
  • Co-ordinate off hire of loan vehicles
  • General manual and electronic record keeping
  • Adhoc management reporting
  • General office administration including emailing, filing and photocopying

Skills and Qualifications

  • Excellent communication and customer service skills
  • Professional and confident telephone manner
  • IT literate
  • Ability to work well under pressure and adapt to any situation
  • A positive attitude to problem solving
  • Flexible with good time keeping

Only suitable candidates will be directly contacted about this position, and we will not store or process the data of candidates in any way unless consent has been obtained.

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By applying, a CV-Library account will be created for you. CV-Library's Terms & Conditions and Privacy Policy will apply.

SonicJobs' Terms & Conditions and Privacy Policy also apply.