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Are you passionate about Technology?
Do you have fantastic customer service skills?
If the answer is yes to the above then this is the ideal role for you!
Job Title: Trainee IT Support Engineer
Location: Ramsgate
Salary: 25,000 per annum plus bonus & profit share (30K OTE)
Job Type: Full time/permanent
This is a great opportunity to be a part of a business with a wonderful culture, they work hard but have a lot of fun along the way (This includes sports days, BBQs and other regular events)
Duties include:
- Respond to incoming support requests via phone, email, or ticketing system in a timely manner
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
- Troubleshoot and resolve technical issues, escalating more complex problems to the appropriate team
- Assist with user account management, including creating and managing user profiles and permissions
- Document all support activities and solutions in the ticketing system
- Collaborate with other IT team members to ensure timely resolution of issues
- Provide excellent customer service and ensure user satisfaction with technical support services
Qualifications/Skills required:
- A passion for IT & Technology
- Ability to demonstrate an understanding of basic computer troubleshooting
- Qualification in IT would be preferred but not essential
- Excellent customer service skills
