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This job is no longer availableReasons could include: the employer is not accepting applications, is not actively hiring, or is reviewing applicationsCustomer Service Manager
Kinetic PLC
Posted a month ago
Reading, Berkshire RG17LT, England
£34,000 - £38,000 per annum
Full Time
The successful applicant will be working for a large medical devices company who have a global presence and a great reputation. This is a permanent, office based position where you will be required to work 40 hours a week.
Role and responsibilities:
* Being proactive in building client relationships and maintaining high levels of customer service
* Communicating with internal and external customers to ensure the smooth delivery of services
* Dealing with and processing bespoke orders, creating BOMs (Bill of Materials) and kitting the equipment for despatch
* Managing a small internal team of administrators
* Tracking product into and out of the business using the companies supply management software
* Investigate and resolve disputes in relation to the equipment and services to ensure the outcome is positive for client and business.
* Liaising with theatre managers, including weekly face to face meetings to consult and understand forecasted requirements for the week ahead and review issues
* Support the collation and recording of data for management information, invoicing, and payroll
To be successful as the Customer Service Manager, we require you to have / be able to:
* Good communication skills, both written and verbal
* Confident and strong character
* Flexible approach to work, willing to work flexible hours if the need arises
* Influence and facilitate problem solving and decision-making processes
* Work under pressure to achieve deadlines
* High attention to detail
* Produce high standards/quality work
* Analytical, influencing, negotiating and leadership skills
* Computer literate - competent user of MS Word and MS Excel
* People management and people development skill
* Full driving licence
This is a great company to work for and offers the following as the Customer Service Manager:
* 34,000 to 38,000 depending on experience
* Permanent position
* 40 hours per week Monday to Friday (Apply online only))
* 25 days holiday
* Chance to work for a global company
Kinetic plc is a Recruitment Consultancy with over 40 years of experience of delivering staffing solutions to the engineering, manufacturing and technical industries.
Kinetic plc treats all applications with a high degree of care, we review all submissions and will attempt to contact applicants who match the job profile. Those that do not meet the specification may not be contacted but their CV retained to be considered against future opportunities.
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