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Sales ability, dedication and reliability are of the utmost importance in this role, alongside great interpersonal and communication skills, especially when taking great care of our clients who high-net-worth individuals. You must also have problem-solving skills, be a team player and have good time-management skills and the ability to add to our motivational, fun and friendly corporate culture.
Our most successful team members are those that genuinely care for our business and wish for it to succeed - they are not just here for themselves. The more you put into your role with us and the more dedicated you are the more you will earn, be rewarded and promoted. That is our promise to you, a respected career in luxury travel, not just a job.
We are a highly motivated team, and flexibility is key to any role. Your main objectives will be:
- Successfully quote and sell luxury products. Every individual who you come into contact with should be impressed by your friendliness, knowledge and professionalism. Every potential client is to be made aware of our unbeatable price and service promises.
- Contacting everyone who you quote and that has not made a reservation ASAP to do your utmost to encourage them to make a reservation.
- Advise clients of the terms & conditions of their reservation and collect the correct payment at the time of reservation. Ensure that all elements (cruise, flight, hotel, transfers, etc) of the holiday are explained, reserved and charged correctly to the client at the time of booking. Dietary and mobility needs are of the highest importance.
- Accurately amend client’s bookings as required by them and to pass the details on to our Customer Services team.
- Assist with any questions our clients may have pre- or post-cruise by comprehensively learning company's products and services offerings, features and pricing.
- Stay up to date with the industry situation, benchmarks, the latest sales trends and best practices.
