We're looking for a friendly, motivated and professional Customer Service Advisor to join the Customer Service team on a 12-month fixed-term contract, covering maternity leave.
You'll work five days a week across Monday to Sunday (with a day off during the week if you work a weekend), on rotating shifts between 7:30am and 8:00pm - for example, 7:30-3:30, 8-4, 9-5, 10-6, or 12-8.
This role is perfect for someone who enjoys variety, teamwork, and making a difference in every customer interaction.
Benefits:
- Private healthcare
- 25 days holiday + bank holidays
- Employees assistance programme
- Salary sacrifice pension
- Electric car scheme
- Cycle to work scheme
As the Customer Service Advisor, you will be responsible for:
- Handling inbound telephone calls promptly.
- Proactively resolving customer enquiries.
- Producing quotations and estimates.
- Processing purchase orders.
- Coordinating email traffic within shared inboxes.
The successful Customer Service Advisor will have the following related skills / experience:
- Strong communication skills
- Intermediate IT skills to include Excel, Word and Outlook
- Strong attention to detail
- Self-motivated with a flexible can-do attitude
- Good inter-personal skills, must be able to work as part of a team as well as individually