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Customer Service Advisor

Focus Resourcing
Posted 2 days ago, valid for 10 days
Location

Reading, Berkshire RG7 4SW, England

Salary

£24,000 - £28,800 per annum

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Contract type

Full Time

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Sonic Summary

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  • We are seeking a friendly and professional Customer Service Advisor for a 12-month fixed-term contract to cover maternity leave.
  • The position requires working five days a week on rotating shifts between 7:30am and 8:00pm, including weekends.
  • Candidates should possess strong communication skills and intermediate IT skills, along with a flexible, self-motivated attitude.
  • The role offers a salary of £XX, along with benefits such as private healthcare, 25 days holiday, and a pension scheme.
  • Previous experience in a customer service role is preferred, with a focus on teamwork and attention to detail.

We're looking for a friendly, motivated and professional Customer Service Advisor to join the Customer Service team on a 12-month fixed-term contract, covering maternity leave.

You'll work five days a week across Monday to Sunday (with a day off during the week if you work a weekend), on rotating shifts between 7:30am and 8:00pm - for example, 7:30-3:30, 8-4, 9-5, 10-6, or 12-8.

This role is perfect for someone who enjoys variety, teamwork, and making a difference in every customer interaction.

Benefits:

  • Private healthcare
  • 25 days holiday + bank holidays
  • Employees assistance programme
  • Salary sacrifice pension
  • Electric car scheme
  • Cycle to work scheme

As the Customer Service Advisor, you will be responsible for:

  • Handling inbound telephone calls promptly.
  • Proactively resolving customer enquiries.
  • Producing quotations and estimates.
  • Processing purchase orders.
  • Coordinating email traffic within shared inboxes.

The successful Customer Service Advisor will have the following related skills / experience:

  • Strong communication skills
  • Intermediate IT skills to include Excel, Word and Outlook
  • Strong attention to detail
  • Self-motivated with a flexible can-do attitude
  • Good inter-personal skills, must be able to work as part of a team as well as individually







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By applying, a CV-Library account will be created for you. CV-Library's Terms & Conditions and Privacy Policy will apply.

SonicJobs' Terms & Conditions and Privacy Policy also apply.