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We're looking for a friendly, motivated and professional Customer Service Advisor to join the Customer Service team on a 12-month fixed-term contract, covering maternity leave.
You'll work five days a week across Monday to Friday, on rotating shifts between 7:30am and 8:00pm - for example, 7:30AM -3:30PM, 8AM-4PM, 9AM-5PM, 10AM -6PM, or 12PM-8PM.
This role is perfect for someone who enjoys variety, teamwork, and making a difference in every customer interaction.
Benefits:
- Private healthcare
- 25 days holiday + bank holidays
- Employees assistance programme
- Salary sacrifice pension
- Electric car scheme
- Cycle to work scheme
As the Customer Service Advisor, you will be responsible for:
- Handling inbound telephone calls promptly.
- Proactively resolving customer enquiries.
- Producing quotations and estimates.
- Processing purchase orders.
- Coordinating email traffic within shared inboxes.
The successful Customer Service Advisor will have the following related skills / experience:
- Strong communication skills
- Intermediate IT skills to include Excel, Word and Outlook
- Strong attention to detail
- Self-motivated with a flexible can-do attitude
- Good inter-personal skills, must be able to work as part of a team as well as individually
