Back to search
Are you passionate about driving performance and creating a positive team culture? We’re looking for a Sales Team Leader to inspire, coach, and empower Contact Centre Advisors to deliver exceptional results and outstanding customer experiences.
What You’ll Do
- Lead & Motivate: Coach and develop a team of Contact Centre Advisors to achieve individual and team performance targets.
- Performance Excellence: Monitor key metrics such as Average Handle Time (AHT), call answer rates, and abandoned call rates to ensure service quality.
- Quality & Accuracy: Ensure calls are logged in Zendesk with at least 90% accuracy (stretch goal: 95%) and maintain accurate customer records in our CRM.
- Operational Oversight: Manage agent schedules, breaks, and adherence for optimal staffing and service levels.
- Customer Focus: Handle escalated inquiries and complaints professionally, aiming to exceed expectations while balancing business needs.
- Quality Assurance: Monitor calls to maintain high-quality standards, with a minimum of “Meets Expectations” and a stretch goal of “Exceeds Expectations.”
What We’re Looking For
- Proven experience in team leadership within a contact centre or similar environment.
- Strong coaching and motivational skills.
- Excellent communication and problem-solving abilities.
- Familiarity with Zendesk and CRM systems is a plus.
Why Join Us?
- Be part of a dynamic, supportive team.
- Opportunities for growth and development.
- Competitive salary and performance-based incentives.
Ready to lead and make an impact? Apply now and help deliver exceptional service every day!
