Customer Services Associate Full-Time, 12 Months FTC - Thames Valley

Purpose of the Role

To provide on site lettings and property management services to exciting build to rent residential schemes in the Thames Valley – The Cavalry 220 apartments and Thames Quarter 315 apartments across the scheme.

To be the first point of contact from enquiry stage, viewing the property through to resident move in.

To ensure a high level of customer service is always provided to residents, engage with residents to create a sense of community within the development.

To assist RSMs and site teams and provide assistance when cover is required over both The Cavalry and Thames Quarter sites.

Key Responsibilities

• This role will be supporting both sites at The Cavalry and Thames Quarter.
• Ensuring communal areas and available apartments are well presented and appealing to prospective tenants at all time
• Reporting building issues to the relevant member of the team
• Clear communication of important information, ensuring appropriate channels are used
• Responding to rental enquiries, booking in and conducting viewings and agreeing offers
• Completing all applicant vetting in line with Savills procedures
• Processing offers and completing all tenancy documentation
• Provide first class customer service to residents
• Organising and running tenant services via third parties and in house
• Ensuring up to date resident communication via various channels including social media
• Creating a community feel through communication, events and innovations
• To act as first point of call for residents to report maintenance issues or other requests
• Co-ordinating all contractor appointments and defect warranty repairs, logging issues in order that required service levels are attained
• Carrying out regular inspections of communal areas and apartments
• Organising minor works between tenancies to maintain first class presentation of apartments
• Completing check in and check out reports; determining deposit returns
• Work alongside the ARSM and RSM to ensure H&S statutory requirements are meet across the development

In addition to the tasks described above, the job holder may be required to carry out other duties as may reasonably be required from time to time

Skills, Knowledge and Experience

• Strong customer service ethic / background
• Positive, can do attitude
• Common sense approach
• Ability to think on their feet and make considered decisions
• Outgoing, warm and friendly personality
• Organised, meticulous, tenacious
• Excellent written and spoken etiquette
• IT literate and Social media savvy
• Strong financial management skills

Working Hours - 12 Month FTC. 40 Hours per week

Salary -£ 29,426

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Please see our Benefits Booklet for more information.