Senior Customer Support Coordinator

A global leader in precision equipment is seeking a Senior B2B Customer Service Coordinator to join their established UK operations. This pivotal role ensures the smooth handling of key accounts and supports operational excellence through proactive service, order management, and client relationship coordination in a fast-paced B2B environment.

Client Details

Senior Customer Support Coordinator, Reading: With over a century of innovation, this renowned manufacturer supplies high-performance equipment, and diagnostic systems to professional industries across the globe. Their UK team is part of a long-standing, values-driven organisation known for quality, customer commitment, and a strong presence in a number of industrial sectors.

Description

Senior Customer Support Coordinator, Reading:

• Act as a senior point of contact for B2B customers, ensuring timely and professional service.

• Manage end-to-end order processing and resolve complex service issues.

• Liaise with internal departments including sales, logistics, and technical teams to meet customer needs.

• Monitor service levels and KPIs, identifying areas for improvement.

• Provide coaching and support to junior team members as needed.

• Maintain accurate records within CRM and ERP systems.

• Support the implementation of service initiatives and process improvements.

• Contribute to the ongoing development of customer service standards and policies.

Profile

Senior Customer Support Coordinator, Reading:

• Proven experience in a senior B2B customer service or coordinator role.

• Strong analysis skills including Excel to VLookUp & Pivot Table level

• Strong knowledge of order processing, account management, and CRM systems.

• Some experience of leadership or management of a small team

• Excellent communication and interpersonal skills with a professional demeanour.

• Ability to handle complex queries and resolve issues efficiently.

• Detail-oriented with strong organisational and multitasking abilities.

• Comfortable working across departments and collaborating with external partners.

• Proficient in Microsoft Office; SAP experience is desirable.

• A proactive, hands-on approach with a passion for delivering exceptional service.

Job Offer

Salary of circa 30,000 to 35,000 dependant upon experience, hybrid working (after probation) and an excellent range of benefits.