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Outbound Case Manager, close to Reading: As an Outbound Case Manager you will play a key role in managing customer interactions and ensuring a seamless service experience. This permanent position in Reading offers an exciting opportunity for individuals with a passion for customer service and problem-solving.
Client Details
Outbound Case Manager, close to Reading: This opportunity is with a medium-sized organisation within the luxury manufacturing industry, known for delivering exceptional service to its clients. The company has a strong focus on operational excellence and customer satisfaction, with a vibrant presence in Reading.
Description
Outbound Case Manager, close to Reading
- All areas of B2C Customer Service and making outgoing proactive phone calls and follow up emails
- Proactively manage customer cases, ensuring timely and effective resolution of issues.
- Make outgoing phone calls to customers primarily to deal with ongoing disputes and complaints
- Engage with customers via outbound communication channels to provide updates and gather information.
- Work closely with internal teams to ensure smooth case management and service delivery.
- Maintain accurate records of customer interactions and case progress using company systems.
- Identify opportunities to improve customer experience and share insights with relevant teams.
- Adhere to company policies and procedures while maintaining a professional and courteous approach.
- Meet performance metrics related to case resolution and customer satisfaction.
- Support additional customer service tasks as required by the department.
Profile
A successful Outbound Case Manager should have:
- Experience in customer service within a professional environment
- Ideally have made out going phone calls.
- Strong communication and problem-solving skills.
- Ability to manage multiple cases effectively and prioritise tasks.
- Familiarity with case management systems or related tools.
- Attention to detail and a commitment to providing excellent service.
- A positive attitude and the ability to work well as part of a team.
Job Offer
- A competitive salary of approximately £24000 - £27000 per year.
- Permanent role within a stable and growing company in Reading.
- Supportive team environment with a focus on professional growth.
- Generous holiday leave and access to company benefits.
If you are eager to advance your career as an Outbound Case Manager in Reading, apply today to join a company committed to excellence in customer service.
