Parts Manager

£55,000 per annum including bonus

Company vehicle and fuel card/laptop/phone

Reading

Our client, a family owned and run Commercial Vehicles business across London and the Thames Valley, is seeking for a HGV Parts Manager to join their team in Reading.

The ideal candidate will need proven experience with people management and leadership, extensive parts and purchasing knowledge with demonstrable results of implementing effective business strategies.

Role: Parts Manager

Salary: Up to £55,000 including bonus

Hours: 40 hour per week ; occasional Saturday 7am -1pm

Location: Reading

Key responsibilities:

Develop and implement a parts sales strategy (e.g. increasing the number and value of customers) for the Branch in agreement with the Ops Director
Ensure parts purchase, parts sales and profit margin targets are achieved
Promote parts sales and maintain the customer database
Conduct customer visits to increase the customer base and maintain relationships with existing customers
To be continuously and consistently conscious of customer needs, providing at all times the highest level of courtesy and service, and to promote customer satisfaction and dealership manufacturer ratings (CXI / CXM / Customer CARE)
To lead, motivate, coach, appraise and develop the team of parts advisors and drivers to achieving their personal objectives, required accreditations, that is in line with your department’s goals
Supervise and control the daily activities of the Parts Department staff, develop a team environment to ensure a high level of customer service is offered and maintained

Requirements:

Customer-focused and fully committed to delivering the highest professional standards
Enthusiastic, adaptable and confident with a have a positive 'can do' attitude and willingness to motivate and manage a team and be driven to succeed
Exceptional organisational skills • Exceptional communication skills
Resilient, thorough and accurate when completing a task with strong attention to detail and strong organizational skills
Honest with high levels of integrity
Flexible, self-motivated and be able to work under their own initiative, as well as being able to work under pressure to achieve tight deadlines
Problem solving skills
Ability to use all appropriate modules of the Dealer Management System (Kerridge/Autoline), particularly Point of sale, Workshop Loading and Sales Ledge
Advanced IT skills
Strong Numeracy and Literacy skill

Benefits:

25 Days Annual Leave plus Bank Holidays
Additional leave with service loyalty (3yrs / 5yrs / 7yrs / 10yrs)
Holiday+ Purchase Scheme (up to 3 days available to purchase)
Statutory Pension Scheme
Accident Policy for all employees
Free Class IV MOT per year
Mental Health First Aiders
Paternity pay - Full 2 weeks
Cycle to work scheme
Parking on site