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Senior MSP Technical Support Engineer / Manager
Location: Silchester, UK (Office & Customer Sites within 50 miles)
Job Type: Permanent | Full-time
Salary: 40,000 - 50,000 + up to 10% matched pension + company vehicle & fuel card
The Role
You'll provide enterprise-level technical assistance and support to our customers-both remotely and onsite-ensuring smooth operation of computer systems, software, and hardware. About 60% of your time will be spent at customer sites, with the rest based in our Silchester office.
Why Join Us?
- Competitive salary & pension scheme (up to 10% matched)
- 22 days annual leave + increases with service
- Career development plan & training opportunities
- Company vehicle & fuel card for site visits
What You'll Do
- Deliver technical support via phone, email, and in person
- Handle onsite escalations & routine visits
- Manage end-to-end project delivery (implementation, project management, support)
- Troubleshoot hardware & software issues (desktops, servers, networking, etc.)
- Work with Windows Server, Azure, M365, Active Directory, VMware/Hyper-V, Exchange, and IT security/networking
- Create technical documentation & conduct site surveys
- Mentor team members and assist in pre-sales activities
- Provide technical handovers to the service desk
What We're Looking For
- Experience in a customer-facing MSP technical support role
- Expertise in Microsoft 365, Teams, Exchange, SharePoint, Intune, Autopilot
- Experience with VMware or Hyper-V, enterprise firewalls, backup systems, and email security
- Solid networking knowledge (LAN, WAN, VLAN, VPN, MFA, wireless)
- Relevant IT certifications/qualifications
If you're ready to take on a role where your skills will have real impact, apply today and help us shape the future of IT support for our clients.
