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£450 + VAT per day 6-month Contract (Inside IR35) - Umbrella only Reading, Berkshire, UK (Hybrid)
Your new company
We are a nationally recognised public sector organisation with a proud legacy of transforming lives through education, innovation and community development. Our mission is to empower individuals and drive systemic change and digital transformation sits at the heart of this journey. As we embark on a bold new chapter, we are preparing to implement a cutting-edge CRM solution that will redefine how we engage with our stakeholders. The platform is yet to be chosen and that's where you come in. This is a rare opportunity to lead a flagship CRM programme from inception, shaping the strategy, selecting the technology and delivering a solution that will have national impact.
Your new role
This is not just another contract. It's a chance to architect the future of stakeholder engagement for a respected institution. You'll take full ownership of a high-profile CRM transformation programme, guiding it from initial scoping and vendor selection through to delivery, testing and rollout. Your influence will be felt across every corner of the organisation, as you lead cross-functional teams, manage complex stakeholder relationships and ensure seamless integration with existing systems and processes. You'll be responsible for steering the programme with precision, balancing strategic vision with operational excellence. From discovery workshops and requirements gathering to implementation and change management, you'll be the driving force behind a transformation that matters.
What you'll need to succeed
You are a CRM specialist through and through, a strategic thinker with hands-on delivery experience across multiple platforms, whether Salesforce, Dynamics, HubSpot or others. You've led full lifecycle CRM implementations in complex environments, ideally within public services, education or the third sector. Your understanding of project methodologies such as PRINCE2, Agile, APM or ITIL is second nature, and your ability to engage stakeholders, navigate ambiguity and influence decision-making sets you apart. You bring clarity to complexity, energy to transformation and a relentless focus on outcomes. This isn't your first CRM rodeo, and it shows.
What you'll get in return
This is a contract with purpose. Alongside a competitive daily rate, you'll gain exposure to strategic decision-making, cutting-edge technology and the chance to leave a lasting legacy. You'll be joining a forward-thinking organisation with a reputation for excellence and innovation, where your work will directly shape the future of service delivery.
What you need to do now
If you're ready to lead a transformative CRM journey and make your mark, click 'apply' to submit your CV and begin a confidential conversation.
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