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Are you looking for a new exciting opportunity working as a Security Analyst - 2nd Line for a successful Managed Service Provider?
Main Duties of the Role
- Ownership of day-to-day incident management and proactive monitoring of IT Security Systems
- Own, manage and drive the operation and continuous improvement of the Security Platform
- Interrogation of the Service Desk ticketing system throughout the day to provide effective responses and resolutions to queries or incidents.
- Responding to calls and e-mails on the service desk, adhering to strict Service Level Agreements for fault resolutions and service requests completions
- Document and report on work completed to ensure security compliance with customer and company procedures.
- Own escalated issues in line with company processes to ensure customer demands are met.
- Administer and maintain end user accounts, permissions, and access rights as directed by change requests from the Service Desk and in line with the Network Security Policy.
- Where required carry out installations and configurations of end user workstation hardware, software, networked peripheral devices, cabling, and networking hardware and software products.
- Support end user workstation hardware, software, networked peripheral devices, cabling, and networking hardware and software products
Your Skills and Experience
- Experience working in security related role or SOC
- Experience in a Desktop, Networking, Server or application support experience.
- Excellent technical understanding of all new security technologies.
- Exceptional knowledge of EDR and SIEM security systems and platforms.
- Firewall and network security configuration
- Exceptional knowledge of AV, Patch Management, Endpoint Protection and EDR technologies
- WAN/LAN/Networking skill sets
- Microsoft/VMWare/Cloud technologies
