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Graduate Technical Engineer, Technical Support, IT Engineer

Jam Management Consultancy Limited T/A JAM RECRUITMENT
Posted 10 days ago, valid for 21 days
Location

Reading, Berkshire RG31 4UR

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

SonicJobs' Terms & Conditions and Privacy Policy also apply.

Sonic Summary

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  • The Graduate Technical Engineer position offers a salary between £35,000 and £38,000 and is based in the Thames Valley region.
  • This full-time role is ideal for recent graduates with a 2:1 degree or above in Computer Science, STEM subjects, or related fields.
  • Candidates will receive comprehensive training in advanced technologies such as AI, Cloud Applications, and software development tools.
  • The role involves providing technical support, engaging in software development, and maintaining effective communication with clients.
  • Applicants should have strong A-Level results or BTEC at Distinction level and a passion for delivering high-quality customer service.

Graduate Technical Engineer - Technical Support / IT Engineer

Salary: £35,000 - £38,000Location: Thames ValleyType: Full-Time | Graduate / Trainee Role

About the Role

Our clients are actively seeking talented and motivated Graduate Technical Engineers to join their expanding teams in a Graduate Technical Support and Graduate IT Engineer capacity. This is a fantastic opportunity for recent graduates who want to work with cutting-edge technologies including SaaS, Cloud, NLP, AI, Machine Learning, and Data Science.

As a Graduate Technical Engineer, you will receive comprehensive training in software development, AI technologies, IoT, cloud applications, contact centre solutions, and more. This role is highly client-facing, combining your technical problem-solving skills with exceptional customer experience (CX) delivery.

What You’ll Do as a Graduate Technical Engineer

  • Provide technical support and troubleshooting for advanced software and cloud applications.

  • Engage in software/web development using tools like Python, MATLAB, Git/GitHub.

  • Collaborate with customers to maintain trust through timely communication and effective issue resolution.

  • Participate in fact-finding and analysis to diagnose client issues and offer sustainable solutions.

  • Support software deployment and continuous improvement initiatives.

About You

You are an ambitious Graduate Technical Engineer with:

  • A 2:1 degree or above in Computer Science, STEM subjects, Mathematics, Physics, Natural Sciences, Electronic or Electrical Engineering.

  • Strong A-Level results (A-B grades) or BTEC at Distinction level.

  • A passion for working with advanced technologies such as AI, Machine-to-Machine Learning, Cloud Applications, Unified Communications, IT Security, and project applications.

  • Excellent client-facing skills and a genuine commitment to delivering high-quality customer service.

  • Good problem-solving abilities and a keen eye for detail.

  • Experience or willingness to learn programming languages, database query languages like SQL, and software development tools.

  • A lifelong learner attitude with eagerness to grow technically and professionally.

Why Join?

Our clients pride themselves on their core values of teamwork, quality, and agility. Their culture reflects a dedication to high-quality products and rapid, responsive solutions. Joining as a Graduate Technical Engineer, you will be part of an intelligent, passionate team driving innovation on a global scale. Continuous training and career development are provided to ensure your growth in this fast-moving industry.

Salary & Benefits

  • Competitive salary of £37,000 - £38,000.

  • Extensive training in Software Development, AI, IoT, SaaS, Cloud Applications, and more.

  • Opportunity to work in a highly client-facing, customer experience focused role.

  • Career development support and clear progression pathways.

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

SonicJobs' Terms & Conditions and Privacy Policy also apply.

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