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Onsite IT Engineer
Reading (Onsite)
Full-time, min 6 month contract
About the Role
We are looking for a proactive and customer-focused Onsite IT Engineer to provide hands-on technical support for our client based in Reading. This role is perfect for someone who enjoys a varied workload, solving technical issues, and engaging directly with end-users to ensure smooth IT operations.
Key Responsibilities
- Deliver on-site technical support, escalating complex issues to the Service Desk where needed.
- Provide first-line troubleshooting for hardware, software, printers, and network issues.
- Support meeting room hardware, escalating to third-party providers where required.
- Perform proactive site checks and maintain accurate hardware and asset records.
- Administer and manage WiFi access, including monthly password updates and MAC address whitelist management.
- Assist with hardware installations, maintenance, and general "smart hands" tasks.
- Generate ad-hoc reports from the Meraki dashboard and provide network statistics.
- Engage with end-users to support setup, connectivity, and day-to-day IT queries.
- Maintain a task and issue log and attend monthly stakeholder meetings to report on IT performance.
About You
We're seeking someone who is:
- Experienced in providing onsite IT support across hardware, software, and networking.
- Confident troubleshooting common end-user issues and escalating effectively when required.
- Organised and detail-oriented, with the ability to maintain accurate records and logs.
- A strong communicator with excellent customer service skills.
- Proactive, adaptable, and able to manage tasks independently while being a key point of contact on-site.
What We Offer
- Competitive salary and benefits package.
- The opportunity to work in a dynamic and supportive environment.
- Direct exposure to a wide range of IT systems and technologies.
- A chance to build strong relationships with end-users and be the go-to person onsite for IT solutions.
