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Customer Fulfilment Centre Advisor - Local Authority

Customer Fulfilment Centre Advisor - Local Authority

Reed

Posted 16 hours ago, valid for a month

Reading, Berkshire RG30 3HG

Part Time

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Sonic Summary

Reed Public Sector is seeking two Customer Fulfilment Centre Advisors for a Local Authority in Reading.
The position offers an hourly rate of £14.13 PAYE and has a contract length of 3-6 months with the potential for extension.
Candidates should have previous experience in a support or help desk role within a customer-facing environment.
The role involves providing exceptional customer service, problem-solving, and performing various administrative duties.
Strong communication skills and proficiency in using computer systems are essential for success in this fast-paced office-based role.

Reed Public Sector is Urgently recruiting for two Customer Fulfilment Centre Advisor for a Local Authority.

Location: ReadingHourly Rate: £14.13 PAYE per hourContract Length: 3-6 months (with a possibility of extension)Work Environment: Office Based

Role Overview:

Are you passionate about delivering exceptional customer service? Join the team as a Customer Fulfilment Centre (CFC) Advisor and play a crucial role in providing high-performing, effective, and consistent services to residents, businesses, and partners. This position supports the Waste Management Team and the Waste Optimization Project by offering comprehensive, high-quality customer-focused services.

Responsibilities:

Customer Service: Provide accurate and up-to-date advice to customers.
Problem Solving: Understand customer needs and handle difficult situations sensitively.
System Management: Use multiple systems to input and extract information.
Administrative Duties: Perform various administrative tasks for both internal and external customers.

Requirements:

Experience: Previous experience in a support or help desk function within a customer-facing environment.
Communication Skills: Strong ability to handle a broad range of customer inquiries.
Self-Motivation: High degree of initiative and ability to thrive in a fast-paced environment.
Technical Skills: Proficiency in using various computer packages for data input and extraction.

If you have the expertise and experience required for this role and are looking for a new challenge, apply now!

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