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A fantastic opportunity has arisen for an enthusiastic individual looking to start their Finance career in a structured and supportive fast-growing commercial business based west of Reading. This role could be ideal for a confident and hardworking entry level candidate with a good telephone manner, who is eager to gain valuable experience across finance administration and customer service. This full-time position is offered Monday to Friday 9-5:30pm. Full training provided.
Key Responsibilities:
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Engage with customers via phone, email, and text regarding missed payments
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Assist with daily payment processing and monitoring transactions
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Manage shared inboxes for payments and cancellations
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Process refunds and policy adjustments
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Support changes to Direct Debit instructions
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Liaise with internal departments to resolve payment issues
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Provide admin support for the cancellation process
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Offer holiday cover across the payments and cancellations functions
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Deliver high-quality responses to customer payment and cancellation queries
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Perform general admin and ad hoc office duties
Ideal Candidate:
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Strong communication skills—both written and verbal
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Previous experience in a Customer Service role
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Self-motivated and eager to take initiative
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Comfortable using Microsoft Office (Outlook, Word, Excel)
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Minimum of 5 GCSEs (or equivalent), including Maths and English at good grades
If you think you are suitable for this role, then please click 'APPLY' now!
Recruitment Note
Due to the unprecedented volume of response we are currently receiving, regrettably we are no longer able to respond to every application individually. If you have not heard back from us within 5 days, please assume your application for this role has been unsuccessful. We do read each CV carefully and if the situation changes or another potentially suitable role becomes active, we will be back in contact.
