- Maintain the sales ledger in accordance with company procedures
- Post bank receipts daily and ensure correct allocation
- Prepare and distribute accurate 4-weekly cash flow forecasts
- Process new credit applications and manage existing accounts in line with credit policies
- Monitor overdue accounts and take proactive steps to recover outstanding balances
- Investigate and resolve customer queries promptly and professionally
- Keep customer account information accurate and up to date
- Collaborate with other departments to resolve payment issues
- Provide cover for colleagues during busy periods or absences
- Previous experience in credit control
- Strong communication and relationship-building skills
- Excellent time management and organisational ability
- High attention to detail and accuracy
- Proficient in Microsoft Office (Excel, Word, Outlook, Access)
- Confident handling challenging situations and resolving disputes
- Positive, adaptable, and team-focused approach
- Experience with SAP or similar ERP/accounting systems
- Familiarity with company products, services, or operational processes
- A collaborative and supportive working environment
- Opportunities for training and personal development
- Clear KPIs and recognition for strong performance
- The chance to directly influence the business's financial stability and growth