Field Service Engineer

Field Service Engineer – Mechanical/Electrical Bias (Analytical Equipment)
Location: Home-based – ideally near Midlands

Salary: £41,000 + company car & comprehensive benefits package
Territory: Midlands and South West

A leading manufacturer of high-quality analytical instrumentation is seeking an additional Field Service Engineer to join their established Service & Technical Division, supporting customers across Midlands and the surrounding region.

Known for their exceptional build quality, excellent customer support, and employee-focused culture, this organisation operates under a unique structure with no shareholders, offering unrivalled stability and a strong team culture. Staff retention is outstanding, and continued growth across the UK & Ireland is driving further investment in the service team.

The Role

Reporting to the UK Service & Technical Team Leader, responsibilities include:

• Managing your own schedule of preventative maintenance, repairs, and breakdown support

• Performing equipment installations, qualifications (IQ/OQ), and end-user training

• Diagnosing faults using a mix of detailed protocols and initiative-based problem solving

• Using service software to record, document, and close jobs promptly and accurately

• Prioritising and planning your workload to meet customer expectations

• Supporting colleagues in other regions when required

• Primarily home-based, with occasional overnight stays for larger or more distant jobs

What We're Looking For

• Experience as a Field Service Engineer – ideally in analytical/laboratory, medical devices, or scientific equipment

• Mechanical or electrical engineering skills with good fault-finding ability

• Attention to detail, organisation, and excellent communication skills

• Some knowledge of chemistry is helpful – or a willingness to learn with support

• Full UK driving licence and willingness to travel across the region

What’s on Offer

• £40,000 base salary

• Company car (available for personal use) + fuel card (with optional private mileage)

• Laptop, mobile phone, and broadband contribution

• Company pension scheme

• Private medical insurance (after qualifying period)

• Life assurance / death-in-service scheme

• Full training provided, including in-house mentoring and technical training at European HQ

• A supportive, proactive, and team-oriented working environment with long-term stability