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Technical Advisor
Our Redditch based client is looking for a Technical Advisor to join their team. Your role will be to provide general support as part of the Technical Support team and deliver product related assistance across a range of security and safety systems, including CCTV, fire alarm, access control, and smart security products. Supporting both internal teams and external customers, assisting with testing and evaluating new, existing, and returned products to ensure all systems operate in line with their specifications.
As a Technical Advisor, you will need to have/be:
- Positive attitude towards the company and its products
- Excellent analytical and problem-solving skills
- Outstanding written and spoken communication skills
- Organised and structured working style
- Positive, customer-focused, service-oriented personality
- Excellent PC literacy, including MS Office packages
- Strong ability to manage clients and client expectations
- Proactive and able to work on own initiative
- Ability to work effectively as part of a team
- Basic electrical understanding
Details:
- Salary: £29, 000
- Working Hours: 40 hours per week Monday - Friday
- Location: Redditch (on site)
- Duration: Permanent
Role of Technical Advisor:
- Respond to customer enquiries, primarily via telephone and e-mail
- Resolve customer technical issues through diligent research, reproduction, and troubleshooting
- Communicate with peers and other colleagues via e-mail, chat, telephone, and in person
- Possess competent computer skills including email and Microsoft Office.
- Document all technical enquiries, and develop and review content for knowledge base articles
- Assist with testing of internal products
- Assist with the Returns procedure
- Work with the Area Sales Managers to address specific issues with customers
- To ensure that all duties are carried out in line with the Company Health and Safety policy as well as any other Company requirements.
- Undertake any other tasks deemed to be necessary to the efficiency and productivity of the Technical Team.
Benefits of working as a Technical Advisor:
- 23 days annual leave + bank holidays
- Option to purchase up to 5 extra days annual leave
- Health Cashback Plan
- Pension Scheme
- Life Assurance
- Free Parking
