Account Manager

Owen Daniels

Posted 4 hours ago, valid for 9 days

Redditch, Worcestershire B97 5LN

Full Time

Retirement Plan

Life Insurance

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Sonic Summary

Our client, a leading aerospace manufacturer, is seeking an experienced Account Manager for their Redditch site.
The role involves managing key customer accounts, handling daily communications, and overseeing performance improvement initiatives.
Candidates should have previous experience in a customer-facing role, preferably within a technical or highly regulated environment.
The position offers a permanent contract with a salary dependent on experience, and working hours are Monday to Thursday from 08:00 to 16:45, and Friday from 08:00 to 13:00.
Additionally, the role includes benefits such as 25 days of holiday, a pension scheme, sick pay, life assurance, and a health cash plan.

Are you an experienced Account Manager or Customer Service Representative? Have you worked in a customer facing role within a technical or highly regulated environment? If so, our client, a leading aerospace manufacturer, is recruiting for an Account Manager for their site in Redditch. The role will be responsible for managing business interactions with selected key and strategic customer accounts.Account ManagerPermanentSalary dependent on experienceMonday – Thursday 08:00 – 16:45, Friday 08:00 – 13:00RedditchAccount Manager Job Description

Managing all aspects of customer relationships, including daily communication, complaint resolution, plant visits, and performance improvement initiatives.
Preparing proposals and quotations while identifying new business opportunities through joint improvement projects and customer engagement.
Coordinating internally with planning and supply chain teams to ensure optimal material usage and capacity alignment.
Tracking and analysing customer performance metrics, developing tailored support plans to meet expectations and enhance customer satisfaction.
Overseeing customer-facing project management, including complaint handling, site visits, and internal training on customer systems and portals.

Account Manager Essential Experience/Skills/Qualifications

Previous experience working in a customer facing role.
Experience working in a technical or highly regulated engineering environment would be advantageous.

Account Manager Company Benefits

25 days holiday plus bank holidays with the option to purchase additional holiday
Pension scheme
Sick pay policy
Life assurance 3x salary
Health cash plan and private medical

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