Immediately available permanent role - This is a fantastic opportunity to join this niche company on a permanent basis. They currently have a rare opportunity for a talented Customer Service Representative to join their small team. This is a low volume/ high quality role , focusing on managing all business interactions with selected Key/Strategic customers.THE BENEFITS:Flexi Bens, 25 days holiday, Life Insurance, PensionTHE ROLE: Managing all aspects of the customer relationship including daily interactions. Customer visits, complaint resolution, etc. Preparing proposals/quotationsCo-ordinating joint improvement projects Maintaining knowledge and training others to navigate and manage customer websitesUtilising the customer complaint process for all significant customer concerns and follow up for resolutionLiaising with planning/supply chain teams to ensure optimum use of material/capacity resourcesCapturing all customer performance metrics, optimising customer perception, and developing a support plan to meet expectationsProject management Managing customer plant visitsTHE CANDIDATE: Previous experience working in a customer facing roleExperience working in engineering environment especially highly regulated sectorsExcellent interpersonal skillsContinuous Improvement and Problem Solving mindsetGood judgment, logic, resourcefulness and creativity Computer literate THE COMPANY:Power ManagementTHE CONSULTANCY:Edwards & Pearce acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Edwards & Pearce is an Equal Opportunities Employer.
Back to searchCustomer Service Representative
Edwards & Pearce - Doncaster
Posted 18 hours ago, valid for 9 days
Redditch, Worcestershire B97 5LN
Full Time
Life Insurance
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Sonic Summary
- This permanent role is for a Customer Service Representative at a niche company, offering a unique opportunity to join a small team.
- The position requires previous experience in a customer-facing role, preferably within an engineering environment, especially in highly regulated sectors.
- The role involves managing customer relationships, daily interactions, and preparing proposals, with a focus on high-quality service delivery.
- Benefits include flexible benefits, 25 days of holiday, life insurance, and a pension plan.
- The salary is not specified, but candidates should have a strong background in customer service and problem-solving skills.
