Job Title: Sales CoordinatorContract: PermanentHours: Full Time, Monday to Thursday 8:00am - 5:00pm and Friday 8:00am - 1:00pmLocation: Redditch Salary: Circa £27,000 per annum Benefits: 28 days holiday (including bank holidays), annual leave increases with service, birthday day off, free parking, EAP with 24-hour GP and counselling line, cash plan, gym discounts, on-site canteen, opportunities for progression and ongoing professional development, early finish on a Friday. We’re excited to be partnering with a well-established, family-run business in Redditch that’s known for its industry leading products and forward-thinking approach. They’re on the lookout for a confident and organised Sales Co-ordinator to join their friendly team and play a key role in keeping their sales function running smoothly.If you’re a natural people-person who loves building relationships, staying on top of things, and delivering outstanding customer service, this could be the perfect opportunity for you! In this role, you’ll be supporting the sales team with everything from managing orders to creating a seamless experience for customers, while working with a company that truly values innovation and teamwork. Duties include:

Handling incoming customer enquiries and ensuring prompt, professional responses via phone and email.
Conducting outbound calls to engage prospective customers and promote sales opportunities.
Recording all sales activity and client communications with accuracy and attention to detail.
Monitoring existing accounts and identifying upsell opportunities.
Building strong relationships with key clients and providing consistent, high-quality service.
Proactively identifying potential business leads through research and outbound engagement.
Co-ordinating sales order processing.
Liaising with departments to progress orders and update customers.
Providing ad-hoc admin support and customer service cover as needed.

Skills and experience required:

Previous experience in a sales support or administrative role.
A natural relationship-builder with strong listening skills and the ability to engage confidently.
Clear, concise communicator who’s comfortable liaising over the phone, via email, or face-to-face.
Demonstrates strong commercial awareness with the ability to identify new business opportunities and actively contribute to driving sales growth.
Strong attention to detail and a high level of accuracy.
Confident navigating CRM systems, databases, and Microsoft Office tools like Excel and Word.
Excellent at juggling multiple priorities, staying organised and on top of deadlines.
Flexible, proactive, and able to work as part of a team.

Our client is looking to interview as soon as possible, so if you feel that you have the necessary skills and experience required to fulfil this role, apply or get in touch with Tirebuck Recruitment for more information. If successful, one of our consultants will be in touch via phone or email for a confidential conversation about your experience, skills and suitability for the role. Please check your spam folder for any missed communication from us and ensure your contact details are up to date.