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A Service and Warranty Manager is required to join a leading manufacturing company based in Redditch, Worcestershire. This permanent role offers a competitive salary and the opportunity to lead service operations and warranty management within a dynamic technical environment.
As a Service and Warranty Manager, your responsibilities will include:
- Leading the service and warranty team to ensure efficient handling of product returns and warranty claims
- Overseeing mechanical and electrical repairs, refurbishments, and fault diagnosis
- Managing product bookings and tracking using SAP processes
- Collaborating with Quality and Engineering teams to investigate recurring issues and implement corrective actions
- Maintaining accurate records of service activities and warranty claims
- Providing technical support to customers via email, phone, and on-site visits
- Monitoring spare parts inventory and coordinating with procurement for replenishment
- Developing and maintaining warranty policies and procedures
- Preparing reports and analysis on service trends and warranty performance
To be successful in this role, you should ideally have:
- Ideally 5+ years' experience in technical service or warranty management, preferably within manufacturing or engineering
- Strong understanding of mechanical and electrical systems
- Proficiency in SAP, Microsoft Word, and Excel
- Ability to read and interpret technical drawings
- Strong problem-solving and organisational abilities
- Ability to manage multiple priorities under pressure
What's on offer:
- Monday to Friday working hours: 7:30am - 4:30pm (early finish at 1:30pm on Fridays)
- Salary of 35-40k dependant on experience
- 33 days annual leave (including bank holidays)
- Benefits including pension scheme, Employee Assistance Programme (EAP) etc
If you are interested in this Service & Warranty Manager, please Apply today.
ASC Connections Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. We are committed to equal opportunity and diversity.
