Credit Controller

Credit Controller Department: FinanceReports to: Group Financial Controller & Credit Control SupervisorLocation: Redhill OR Dubai

Salary: £30,000

Introduction:We are seeking a proactive and detail-oriented Credit Controller to join our finance team. This role is focused on maximising cash flow and minimising bad debt across a portfolio of international clients spanning multiple regions, including the UK, Asia Pacific, USA, Nigeria, and Canada.

Key Responsibilities:

• Proactively chase outstanding debt via phone, email, and written correspondence, ensuring adherence to pre-event payment policies.
• Flexibility to work international hours when required, particularly in the lead-up to events, to optimise collections.
• Maintain accurate and up-to-date records of customer communications within the finance system to support query resolution and potential legal proceedings.
• Efficiently manage and resolve account queries to reduce the risk of bad debt.
• Respond to internal and external queries in a timely and professional manner.
• Travel to other offices and international events as needed to support debt collection and maintain strong stakeholder relationships.
• Ideal Candidate Profile:
• Minimum 1 year of experience in a finance department, ideally with exposure to international payments.
• Experience in the events industry is a plus.
• Strong working knowledge of finance systems, particularly Salesforce and FinancialForce.
• Proficient in Microsoft Excel and Word.

Personal Attributes:

• Customer Focused – Committed to delivering excellent service.
• Hardworking – Strong work ethic and dedication.
• Studious – Eager to learn and apply best practices.
• Respectful – Reliable and consistent in all interactions.
• Collaborative – Open communicator and team player.
• Proactive – Takes initiative and brings ideas to the table.
• Efficient – Excellent time management and prioritisation.
• Effective – Focused on delivering results that matter.

Benefits:

• 25 days holiday + bank holiday (increases after 5 years service)
• Up to 6% pension contributions in first 2 years which is matched and double matching contributions after this (i.e. you pay 5% we pay 10%)
• 10% KPI Bonus 
• Whole benefits package