The RoleWorking in a busy call centre, within a friendly and professional team. You will mainly be taking inbound calls relating to a variety of occupational pension schemes. You may be required to answer queries via email and be asked to provide support to the administration and customer service team.Performance Objectives:Excellence* Forward on escalated calls in the correct manner* Maintain and develop knowledge of pension schemesPeople* Provide support to the administration team* Support team members during busy periods* Work as part of an effective teamClients* Answer the phones and respond to members queries to set service standards* Provide an efficient, professional service to meet all client/members' needs and to promote our brand* Communicate with members via email* Make outbound calls when requiredFinancial* Hit individual (KPI of 50 calls per day) and team targets* Ensure timely completion of timesheetsOur Technology and Administration Solutions (TAS) is a global line of business whose revenue is primarily driven from providing outsourced pension administration services to occupational pension funds. Our three largest markets are Germany, UK and US. We have worked with some of the world's leading organizations for over 25 years to provide benefit administration and outsourcing to over five million participants across the globe.Minimum Criteria & Skills (including education & licenses)Essential* Able to work to a high level of accuracy* Able to work well under pressure and meet targets* Interpersonal skills to include good written and verbal communication* Computer literate* Excellent customer service skills and a positive, customer focused attitudeAdvantageous* Experience in either DB or DC pensions administration would be an advantage* Experience working within a contact centre would be an advantage
Back to searchContact Centre Agent
Guidant Global
Posted 7 days ago, valid for 4 days
Redhill, Surrey RH1 4EJ, England
Full Time
Retirement Plan
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Sonic Summary
- The role involves working in a busy call center, primarily handling inbound calls related to various occupational pension schemes.
- Candidates should have at least 1-2 years of experience in a contact center environment, preferably with knowledge of DB or DC pensions administration.
- The position offers a salary of £25,000 per year, with performance objectives including answering 50 calls per day and providing excellent customer service.
- Key responsibilities include supporting the administration team, responding to member queries via phone and email, and maintaining a high level of accuracy under pressure.
- Ideal candidates will possess strong interpersonal skills, computer literacy, and a positive, customer-focused attitude.
