Customer Relations Agent

Your new companyOur client is a regulated organisation looking for a customer relations agent to join them on a long-term temporary basis. Your new roleWorking as part of a team, you will be autonomous in your role of handling disputes and complaints and ensuring they are dealt with by adhering to both internal policies and external regulations. You will deal with everything from the point of contact with the customer, to investigating and providing a resolution or decision. What you'll need to succeedDue to the nature of the organisation's work, it is essential you have experience in a similar role and have knowledge of FCA regulations and the Consumer Credit act. You will be comfortable working autonomously with support from the supervisor as required. What you'll get in return37.5 hours per week Monday to Friday Office-based role in Redhill - opportunity to work one day a week from home after the training period (approximately 3 months) Long-term role with the potential to be extended until December 2025. What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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