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Our client is a leading, upmarket residential property investment and development company, and they are currently looking to recruit an Assistant Manager to join their thriving build-to-rent division.
They are a well-established and respected business, and this role has been created to ensure top-tier service for their residents from move-in day and throughout their tenancy. As the main point of contact at the Redhill reception desk, you're tasked with promptly and adeptly addressing any inquiries or concerns they may have. Moreover, you'll assist the General Manager in proactively maintaining the building.
Your primary duty is to uphold service standards, ensuring residents consistently experience excellence. Additionally, you'll support the General Manager and Head of Operations in managing the building's health and safety protocols.
This role involves working front of house and will include a lot of resident interaction to enhance their experience, therefore, it is absolutely essential that you deliver a consistent first-class customer service at all times!
Responsibilities will include:
• Provide exceptional customer service to both current and prospective residents• Address day-to-day inquiries promptly and efficiently throughout residents' tenancy• Welcome residents upon move-in and ensure their apartment meets company standards before occupation• Maintain front-of-house standards and uphold the upkeep of communal areas• Conduct viewings for potential residents• Proactively solicit feedback from residents to enhance performance• Assist residents with maintenance requests and address any defects promptly• Support home inspections and assist with necessary arrangements• Manage general administration tasks and maintain records, including inventory bookings, check-out reports, and filing tenancy paperwork and legal documents, ensuring resident accounts are regularly audited and updated in the property management system• Maintain comprehensive records of all communications, including emails, conversations, requests, and complaints, using the Property Management System• Support the General Manager in ensuring Health & Safety compliance.
Personal specification:
• Property experience desirable but not essential (a background in hotels, airlines, or similar would be highly advantageous)• Previous customer service experience is essential• Excellent verbal and written communication skills• Excellent organisational skills and time management• A can-do attitude• IT literate - experience using Reapit would be advantageous• A desire to always deliver the best service and put our residents first.
It is important to note that this is a 6 month fixed term contract.
This exciting opportunity will pay a basic salary of ÂŁ28,000 to ÂŁ30,000, plus commission and quarterly discretionary bonus equating to a package of c. ÂŁ35,000 to ÂŁ40,000.
Working hours are Tuesday to Friday from 9.30am to 6.30pm. You will be required to work 3 out of 4 Saturdays per month from 10am to 4pm. You will get the following Monday back in lieu for working the Saturday.
