Customer Relations Team Leader

Your new companyA global financial services organisation has a great opportunity for an experienced Customer Services Team Leader. Focussed on delivering the right service to their customers across a wide range of products. They work with the latest technology and innovations to offer their customers a market-leading experience.Your new roleAs the Customer Relations Team Leader, you will front a team of 10 and be responsible for developing and maintaining a strong team culture, developing your direct reports, and analysing monthly performance. You'll manage and motivate team members, carry out monthly appraisals, identify and implement appropriate training needs.You'll work to handle escalated complaints, identify and analyse process improvements, respond to customer survey responses, manage and organise workflows within the team, and gather information identifying root causes for any issues, putting fixes in place as you do.What you'll need to succeedYou will need experience working in a similar role, ideally from a financial services background, and experience working with complaints is absolutely essential.What you'll get in returnA solid basic salary, bonus, generous pension benefits. What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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