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Customer Relations Team Leader
Basic + bonus: c£35-37,000 p/annum
Pension: upto 16%
26 days holiday +bank holidays
Car scheme
Are you….
- A strong Customer Services Executive, looking for a step up into a Team Leaders role?
- A Complaints Specialist, looking to take on a Team Leaders position?
- Someone with previous experience in financial services / complaints, looking for a return to work after a break?
We have a great Team Leaders role available, where you'll be responsible for overseeing the activities of your permanent and temporary colleagues - around 10 people in total.
As a team they handle mainly complaints over the phone, but also all necessary administration and follow up documentation.
Duties will include:
- Fact finding, as well as investigating to come up with successful solutions to customer issues as they arise.
- Liaising with external contacts to gather evidence and background information - always with the customer journey forefront in their minds.
- Being a point of contact for less experienced colleagues, and a guide for others on problem solving.
- Taking ownership of the more challenging cases, and liaising with external and internal Key Stakeholders to agree resolution.
- Helping all colleagues to achieve and exceed their personal goals through proactive support and developing their natural skills and talents.
- Monitoring progress and performance against individual team and department goals.
- Last, but not least, maintaining a positive and professional atmosphere, and contributing to the ongoing success of the team, department and wider business.
Refer a friend and earn a retail voucher worth up to £500!
Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.
By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.
Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
