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Job Title: Pension Administrator Clerk
Job Duration- 6 months contract (Possibility of extension)
Job Type- Onsite
Parking Onsite
Working Hours- 9AM to 5PM
Holidays are accrued for PAYE contractors and they get 28days to start off with which increases to 33days after 12weeks.
About us
Our client is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, and has 39,000 employees in more than 120 territories. They design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Their unique perspective allows us to see the critical intersections between talent, assets and ideas - the dynamic formula that drives business performance
Summary of Team & Role
A fantastic opportunity for an entry level candidate to join the company, as a Pension Administrator, taking their first step in building a career within the Pensions Industry. This is a challenging and rewarding role which will develop your mathematical and customer service skills whilst working collaboratively within a team to service members and our impressive portfolio of clients.
Day to day responsibilities include the administration of occupational pension schemes and insurance policies such as processing new joiners, leavers, retirees as well as calculating pension benefits.
Full training will be provided, starting in week one with a comprehensive induction programme. This is followed by a six-month learning development programme which is designed to train colleagues on pensions legislation and enhance our customer service skills.
We can offer you a fun and engaging role working with some of the best people in our industry. We will reward your efforts with a thriving work environment, opportunity for progression throughout your career at the company, and a very comprehensive benefits package. The benefit package includes company pension scheme, life insurance, private medical insurance, eye care vouchers, a generous bonus scheme and flexible benefits including critical illness cover, dental cover, and many other options.
The majority of our colleagues work in a 'hybrid' style, with a mix of remote and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and 'hybrid' is not a one-size-fits-all solution.
We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements. Please speak to your recruiter to discuss this further.
The Role
Our administrators are trained in various case types and pension schemes and are expected to progress from basic to more complex case types within the first 6-12 months of their employment.
A Pension Administrator at the company:
* Accurately processes cases for our members across a variety of schemes. This includes working on calculations (both automated and manual) and answering queries via telephone, letter and email.
* Consistently provide a high quality customer experience to clients/members by ensuring work is proactively managed within client Service Level Agreements. This includes ensuring output and target number of cases per day is achieved and work is completed within 'Right First Time' targets.
* Develops knowledge and capability over a number of different case types by utilising knowledge management tools and procedural documentation as well as attending training and knowledge sharing sessions.
* Resolves member queries by providing excellent member and client care in an empathic and supportive manner.
* Recognises and escalates potential problems and/or complaint cases to the correct colleagues for quick resolution.
* Continuously seeks to identify areas where the service to clients/members could be improved and communicated accordingly.
* Develops and prioritises personal development within the Pensions industry by developing and maintaining working knowledge of relevant Pensions Regulations and Legislation.
The Requirements
* Ability to work to a high level of accuracy with excellent spoken and written communication skills to provide high quality written and verbal communications (both emails and letters).
* Ability to work self-sufficiently following procedural documentation.
* Ability to proactively manage time and work priorities to meet volume and accuracy targets.
* Previous experience of working in a customer service environment, dealing and speaking directly with customers and clients including managing challenging or apprehensive customers would be an advantage.
* Ability to use excel spreadsheets and mathematical skills to complete pension calculations would be an advantage
* Previous experience working as part of a team and in a busy, fast-paced environment would be an advantage.
* Desire to learn new things and start a career in the Pensions industry.
* Experience using Microsoft Word to produce automated and manual letters to members.
