Customer Care Assistant

Evolve is delighted to be partnering with a market-leading UK Ophthalmic company in their search for a Customer Care Assistant. This is an excellent opportunity to become part of a fast-paced and innovative organisation that is dedicated to improving patient outcomes and supporting eye health across the UK.
In this role, you’ll play a key part in delivering exceptional service and support to customers, building lasting relationships with both clients and colleagues, and developing your career within a forward-thinking, supportive team environment.

This is a full-time, permanent position, based at our client’s modern South East head office, offering strong opportunities for professional growth and progression.

What’s on offer?
Excellent Salary & Benefits - A competitive starting salary of up to £28,000 DOE, plus pension, and more!
Greater Impact - Work in a small, specialised team where your contributions visible and directly shape the company’s success.
Accelerated Career Advancement - Diverse development paths in an inclusive workplace that nurtures growth and progression.

Ideal Requirements for the Customer Care Assistant

• Proven Customer Service Expertise – Minimum of 3+ years delivering outstanding customer support in a fast-paced environment.
• Customer Care Pro – Solid background in customer service and support, with the confidence to handle inquiries and resolve issues independently.
• Organisational Powerhouse – Strong planning skills and a proven ability to prioritise in a busy office environment.
• Team-First Mindset – A true collaborator who thrives in a small-team office while also capable of working autonomously.

Role Responsibilities for the Customer Care Assistant

• Deliver Exceptional Customer Experiences – Provide first-class support via phone, email, and live chat, ensuring every customer feels valued and heard.
• Keep the Office Running Smoothly – Help organise travel, meetings, couriers, and office supplies, ensuring a seamless day-to-day operation.
• Collaborate Across Teams – Work closely with the Operations Manager, Quality & Regulatory teams, and colleagues to route product complaints, resolve challenges, and keep communication flowing.
• Grow Your Skills – Take ownership of your personal development plan, seek feedback, and continuously build your skills through training and hands-on experience.
• Stay Connected & Organised – Use your strong MS Office skills (Word, Excel, Outlook) and learn company systems to keep everything running smoothly.

Recruitment Process
2 stage interview process

Meet an amazing team and get your chance to join a company where your work truly makes a difference, your ideas are valued, and your career can grow with purpose.

Excited to learn more? Click apply or reach out to the MedTech recruitment team for full details!

Evolve is a leading recruitment and outsourcing organisation, operating within the Pharmaceutical, Healthcare, Medical Device and Life Science sectors.

Equal opportunities are important to us. We believe that diversity and inclusion are critical to our success as a company, We encourage applications from everyone, regardless of background, gender identity, sexual orientation, disability status, ethnicity, belief, age, family or parental status, and any other characteristic.