Back to search
About us
Our client is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, and has 39,000 employees in more than 120 territories. They design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Their unique perspective allows us to see the critical intersections between talent, assets and ideas - the dynamic formula that drives business performance
Job Title- Senior Pension Administrator
Job Duration- 3 months contract (possibility of extension)
Job Type- Mostly Remote (Redhill office)
Parking Onsite
The Role
* Working within an administration team, servicing both member and client queries in relation to DC/DB pension schemes.
* In conjunction with the Team Leader, ensure that all service level agreements and performance standards are achieved.
* Deputise in the absence of the Team Leader.
* Be a senior point of reference on technical issues and non-standard cases.
* Check and challenge work performed by less experienced associates and make sure that the requested work has been undertaken.
* Train, support and mentor junior associates and hold regular feedback sessions.
* Assist in more complex/project work when required including complaints .
* Continuously seek to identify areas where the service to clients /members could be improved and communicate findings to Team Leader.
* Ensure that targets and deadlines are met.
The Requirements
* Experience of dealing with occupational pension schemes.
* Experience of coaching and supporting less experienced associates.
* Excellent interpersonal skills to include good written and verbal communication.
* Good time management skills and the ability to organise and prioritise own workload.
* Able to work to a high level of accuracy.
* Customer and quality focused.
* Computer literate.
Equal Opportunity Employer
