Job Title: Telesales OperatorReports to: Office ManagerDepot: LWC CornwallOverview To work on retaining existing accounts, reporting technical faults on behalf of customers, up selling on certain products and introducing new lines. Taking a high volume of incoming calls which include customer complaints, queries, orders etc, contacting potential customers, order processing and arranging deliveries. Main Duties• To ensure high standards of customer services, taking and inputting orders efficiently and accurately. • To have a clear and personable telephone manner. • Take ownership of solving customer issues through pro-active customer service. • To promote the sale of LWC Drinks own brand products.• To retain strong relationships with account managers, helping them in acquiring new business and assisting with their administration needs. • Building relationships with weekly telesales customers, being a regular point of contact.• The ability to up sell certain products.• Responsible for certain administration duties within the office; confirmation, sorting the post, filing, processing orders etc. • Plan calls and target GAP's in supply using relevant systems.Knowledge and Experience:• Excellent Customer Service Skills.• Use of Microsoft Excel for spreadsheets and records.• Ability to use the trinity system.• Good teamwork skills.• Good communication and relationship building skills.• Good product knowledge.Working Hours:Monday to Friday, 9:00 AM – 5:00 PM35 hours per weekSalary:£12.64phAdditional Requirements:If you are required to work on a Saturday as part of the rota you will be allocated a weekday off in lieuLWC Drinks Ltd provides licensed establishments with all their bar and sundry supplies. However we are more than just a distributor, becoming the fastest growing privately owned drinks company in Britain, placing 24th in the Sunday Times PWC Profit Track 100. Our aim is to provide the best customer service in the industry, employing over 1,800 people, at 18 depots across the UK, with a Support Centre and Hub Distribution Centre based in Manchester.
Back to searchTelesales Operator
LWC Drinks
Posted 3 days ago, valid for 23 days
Redruth, Cornwall TR15 2QE, England
Full Time
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Sonic Summary
- The Telesales Operator at LWC Cornwall is responsible for retaining existing accounts, reporting technical faults, and upselling products while handling a high volume of incoming calls.
- Candidates should possess excellent customer service skills, experience with Microsoft Excel, and the ability to effectively communicate and build relationships.
- The position requires a commitment of 35 hours per week, Monday to Friday from 9:00 AM to 5:00 PM.
- The salary for this role is £12.64 per hour, with potential additional work on Saturdays compensated by a weekday off.
- The ideal candidate should have prior experience in a similar role to effectively manage customer issues and promote LWC Drinks' own brand products.
