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Technical Sat-Com Support Engineer
Location: Pool, RedruthType: Full-Time | 12-hour shifts on a 4-on, 4-off rotation (days and nights) | Permanent
Overview:
A leading technology-driven organisation is seeking a technically skilled and customer-focused Technical Support Engineer to join its Global Customer Support team in Pool, Redruth. This is a hands-on role supporting a global client base across satellite communications, IP networking, and firewall technologies.
As a senior engineer on shift, you will play a key role in mentoring junior staff, resolving complex technical issues, and maintaining operational excellence within a 24/7 support environment.
Key Responsibilities:
Provide 2nd line technical support across a range of satellite, networking, and IT infrastructure technologies
Proactively monitor and respond to network and system alerts, identifying and resolving issues in line with SLAs
Troubleshoot IP routing, switching, and RF-related faults across customer and internal systems
Deliver exceptional customer service, managing support tickets from initial contact through to resolution
Assist in training and mentoring junior team members to ensure continuous improvement
Ensure accurate documentation and logging of all technical support activity using internal systems
Contribute to the development and refinement of support processes and technical documentation
What We're Looking For:
Essential:
Proven experience in a technical support or network operations role
Strong IP networking knowledge and troubleshooting ability
Excellent communication and customer service skills
Self-motivated with the ability to work independently in a fast-paced environment
Willingness to work on a 24/7 shift rota
Desirable:
Experience supporting satellite communications or working in a Network Operations Centre (NOC)
Familiarity with systems such as Inmarsat, VSAT, BGAN, Intellian, Seatel, Iridium, or Thuraya
CCNA, JNCIA or similar networking certifications
Background supporting MOD or defence-related clients
Benefits:
Competitive salary (dependent on experience)
Structured training and development programme
Exposure to cutting-edge technologies and global networks
Opportunities for progression within a growing support function
Established in Didsbury, Connexa Technology Ltd is becoming one of the UK's fastest growing IT and Technology recruitment companies.
People. Technology. Connected.
Connexa Technology is acting as an Employment Agency in relation to this vacancy.
